At Enlace Nexo, we strive to provide transparency and efficiency in global B2B goods trading. Our Price & Freight Policy outlines the guidelines for pricing, shipping, and logistics to ensure smooth cross-border transactions. Please review this policy carefully to understand how pricing and freight are managed on our platform.

1. Pricing Structure

1.1 Supplier-Defined Pricing
Prices for goods listed on Enlace Nexo are determined by the suppliers (sellers). Each supplier sets their own prices based on product availability, market demand, and production costs. Enlace Nexo does not control or alter these prices but provides a transparent platform for businesses to negotiate.

1.2 Price Changes
Suppliers reserve the right to change the pricing of goods at any time. Any price updates will be reflected in real-time on the platform. Buyers are encouraged to confirm the latest price before proceeding with transactions.

1.3 Taxes and Duties
Prices listed on the platform may or may not include taxes, customs duties, or other government fees. It is the buyer’s responsibility to verify whether additional charges apply and ensure compliance with the import/export regulations of their respective countries.

2. Freight Policy

2.1 Shipping Methods
We provide flexible shipping options to accommodate different business needs. Shipping methods available through Enlace Nexo include:

• Air Freight: Ideal for urgent or high-value shipments with faster delivery times.
• Sea Freight: Suitable for bulk shipments with lower costs and longer delivery times.
• Land Freight: Available for regional or neighboring country shipments, depending on location.

2.2 Freight Charges
Freight costs are calculated based on the weight, dimensions, destination, and shipping method of the goods. The shipping fees will be clearly stated during the checkout process, allowing businesses to make informed decisions. Charges are subject to change depending on carrier rates and market conditions.

2.3 Incoterms (International Commercial Terms)
To clarify the responsibilities of buyers and sellers regarding shipping, Enlace Nexo follows internationally recognized Incoterms. Commonly used Incoterms include:

• EXW (Ex Works): The buyer is responsible for all shipping and logistics from the seller’s location.
• FOB (Free on Board): The seller handles transport to the port, while the buyer takes responsibility for shipping and delivery.
• CIF (Cost, Insurance, and Freight): The seller covers the cost of goods, insurance, and freight to the buyer’s port of destination.

Each transaction specifies the Incoterms agreed upon by both parties to ensure clarity in shipping responsibilities.

3. Freight Insurance

For added security during transportation, buyers can opt for freight insurance. This insurance covers potential damage or loss of goods while in transit. Costs associated with freight insurance will be outlined at the time of booking the shipping method.

4. Delivery Timelines

4.1 Estimated Delivery
Delivery times depend on the shipping method chosen and the distance between the seller and the buyer. Estimated delivery timelines will be provided during the transaction process, but they are subject to changes due to factors such as customs delays, carrier schedules, and unforeseen circumstances.

4.2 Tracking Shipments
Enlace Nexo provides tracking information for shipments through our platform, allowing buyers to monitor the status of their goods. Once the goods are dispatched, tracking details will be shared to help businesses stay updated on the delivery process.

5. Freight Disputes

If any issues arise during shipping (e.g., delays, damage, or loss of goods), both buyers and sellers are encouraged to communicate directly to resolve the matter. Enlace Nexo will assist in mediating disputes when necessary but is not liable for shipping issues beyond its control.

6. Returns and Refunds

Freight charges are non-refundable once the goods have been dispatched. However, if a shipment error is the result of seller miscommunication (such as incorrect products), sellers are responsible for covering return shipping costs or arranging a new shipment. Any returns or refunds must be agreed upon between the buyer and the seller.

7. Compliance with International Shipping Laws

Both buyers and sellers are responsible for complying with international shipping regulations, including customs clearance, prohibited items, and legal documentation. Non-compliance may result in delayed or returned shipments, and all associated costs will be borne by the responsible party.

8. Support and Inquiries

If you have any questions or concerns regarding pricing or freight, our customer support team is available to assist. Contact us for further clarification.